- Information Collected
Our primary objective in collecting Your information is to provide an easier way to communicate with the Clients and to facilitate and schedule meetings with relevant personnel in an effective manner or to take steps for such purpose (in this policy – the “Services“). We may also process some of the Your information for the purpose of self-study and internal statistics (we will treat all the aforementioned as “Purpose“).
When you use the services provided by the Clients’ Platforms or any portion thereof, we may collect and record the information you provide to us, whether through the Clients’ Platform or other third-party services.
All information provided by You or collected by Us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although We will take reasonable commercial effort to protect Your personal data, We cannot guarantee the complete security of Your data transmitted to the Platform and therefore any transmission is at Your own risk. Once We receive Your information, We will use strict procedures and security features to try to prevent unauthorized access.
- Personal Information
“Personal Information” means information about you that can be used to contact or identify you. The Personal Information types collected in accordance with the Services may vary depending on the activity and may, without limitation, include information that You provide Us by filling in contact details in the Clients’ Platform – such as first and last name, e-mail address, place of work, language and other information that You decide to provide the Client.
We may collect other information so that we can better understand customer behavior and improve our products, services, and advertising. We may also receive either non-personal or public information from third parties in connection with market and demographic studies and/or data that we may use to supplement Personal Information provided directly by you.
- Use of Your Information
We may use your Personal Information in several manners: to introduce you with relevant information and content and a more focused user experience in the Clients’ Platforms. We monitor the use the Platform, to fulfill your specific requests and to send you other related information. In addition, the Personal Information you provide will allow our Client to be able to contact you and send you messages regarding, among other things, new products, features, enhancements, special offers, upgrade opportunities and events that may be of interest to you. You may at any time opt-out of any of these communications.
We may also use Personal and non-personal information, both individually and combined together, to better understand your behavior and preferences, to troubleshoot technical problems, to monitor the use of the Client’s Platform and of the Service and to ensure proper functioning of our products and services as well as to help improve the Services and their content. In addition, we may combine non-personal information with Personal Information, such as an e-mail address, to tailor the Client’s Platform their offerings and/or web pages.
In all cases of data process and collection, the Personal Information you provide will not be disclosed, rented, loaned, leased, sold, or otherwise voluntarily distributed to unaffiliated third parties, except their disclosure to the Clients and will be used solely for the purpose of providing you with and improving the Services and for any other purpose stated herein.
We will retain your information for as long as needed to provide you the Services. If you wish that we no longer use your information contact us at the e-mail address provided in the “Contact Us” section below. Note that there may be instances where we are legally required to retain your information, whether by law, regulation. Further, we may keep aggregated information, provided that no Personal Information identifying a specific person could be inferred or created from it.
In addition, We may make certain decisions based on Your Personal Information. These decision may include tailored information based on Your location (IP) in order route You to the right Client’s representative based on Your location. However, we will never process and analyze your Personal Data to create a user profile in a way that would lead to an automated decision that has a legal effect on you or significantly impairs you in a similar way.
- Third Party Service Providers
We may employ third party companies and individuals to facilitate the Services or any portion thereof, including the Client and other service providers, such as Full Contact, Google Dialogflow, Microsoft LUIS, Microsoft Bot Framework, Facebook Messenger and CRM that assist us to achieve the Purpose. These third party companies and individuals will help us to facilitate the Services or any portion thereof, to perform certain tasks (e.g., without limitation, maintenance services, database management, web analytics (such as Google Analytics) and improvement of the Services (such as HIP, Facebook Pixel, etc..)) or to assist us in analyzing how the Services are used. We may share Your Information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of Your data.
From time to time, we employ third party service providers to collect Personal Information on our behalf to provide e-mail delivery, product or promotional fulfillment or other services through the Services. When requesting these services, you may be asked to supply your name, mailing address, telephone number and e-mail address to those service providers. We may ask some third party service providers, such as, data analytics or market research firms, to supplement Personal Information that you provide to us for our own marketing and demographic studies, so that we can consistently improve our Services and related advertising to better meet our customers’ needs and preferences. To enrich our understanding of individual customers, we may tie this information to the information you provide us.
- Browser Use
Note that in the ordinary course of Internet activity, certain information may be sent from your browser to third parties such as advertising networks and analytics companies. We will not publish content on your behalf without your consent, however, we have no control over the information sent from your browser to those networks or other third parties and recommend that you ensure that your browser settings prevent the disclosure of information you would not like to share.
- Disclosure of Your Personal Information
Exceed will disclose your Personal Information to the Clients for the Purpose.
We may also disclose information about you if we determine that such disclosure is reasonably necessary to enforce the terms and conditions of the Services or to protect our operations or customers. Additionally, we may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
- Right to Access and Control the Personal Information
- We provide many choices about the collection, use and sharing of the Personal Information, from deleting or correcting the Personal Information. We offer You the option to control and manage the Personal Information We have about them.
- You are entitled to ask Us to:
- Withdraw the consent – You may, at any time, withdraw Your consent and no longer permit Us to use and keep Your the Personal Information.
- Delete Data – You can ask Us to erase or delete all or some of the Personal Information (e.g., if it is no longer necessary to provide Services to Personal Information).
- Change or Correct Data – You can ask Us to change, update or fix its Personal Information in certain cases, particularly if it’s inaccurate.
- Object to, Limit or Restrict, use of Personal Information: – You can ask Us to stop using all or some of the Personal Information (e.g., if We have no legal right to keep using it) or to limit Exceed use of it (e.g., if the Personal Information is inaccurate or unlawfully held). Further, you have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is processed on the basis our legitimate interests; this also applies to any profiling based on this processing. If you object, we will no longer process your personal data in the future unless we can prove compelling grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise, or defend legal claims.
- Right to Access and/or Take Your Data – You can ask Us for a copy of Personal Information you provided in machine readable form.
- In order to exercise any of its foregoing rights, You can contact us at the e-mail address provided in the “Contact Us” section below. You acknowledge that by asking Exceed to not store or process the Personal Information or by performing any of the foregoing actions on Your own, You may be prevented from using all or part of the Services and You hereby waive any claim or demand You might have against Exceed in this matter.
- Lawful Bases for Processing
Exceed has lawful bases to collect, use and share data about each Visitor. You have choices with respect to Exceed’s use of Your Personal Information.
At any time, You can withdraw the consent you have provided Us by contacting Us using the contact information detailed below.
We will only collect and process Personal Information regarding the Visitor where We have lawful bases. Lawful bases include consent (where You have given consent), contract (where processing is necessary for the performance of a contract with You) and “legitimate interests”.
At any time, You can withdraw the consent You have provided by contacting Exceed through the Contact Info.
Where Exceed rely on Your consent to process Personal Information, You have the right to withdraw or decline its consent at any time and where Exceed rely on legitimate interests, Exceed have the right to object. If You have any questions about the lawful bases upon which Exceed collects and use the Personal Information, please contact us using the contact information detailed below.
We have made reasonable technical and organizational measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your Personal Information for improper purposes.
- Privacy of Children
The Service is not intended for children under the age of 13. We do not knowingly collect Personal Information online from visitors in this age group. All users must be (a) at least of legal age to form a binding contract with us or under the strict and continuous supervision of a parent or any other qualified legal guardian, and (b) not barred from receiving the Services under the laws of the country in which they are resident or from which they use the Services.
- Contact Us
Last update: June 20, 2018
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